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Delivery information

Delivery and dispatch information

Your order will be dispatched as soon as possible once payment is authorised and all stock is available. If your shipping confirmation email is sent before 4.30pm GMT Mon-Fri, the parcel will leave our warehouse the same day. If the email is sent after this time (or at any time on a UK public holiday), your items will leave the warehouse on our next working day. Working days are Monday to Friday (except public holidays). Please note during peak periods we may take up to 2 working days to ship.

If part of your order isn't in stock, we'll be in touch to see whether you would like us to ship what we can straight away or hold off until it all comes back in stock. If items belong to a matching set, we would hold the matching items so we can send the complete set together.

If we need don't need to split your order, you'll only be charged once for delivery (and any gift box, if you've chosen it). However if you've asked for the order to be split, you'll need to pay postage/gift boxing on each shipment.

If your order is completely out of stock we will back order the item for you but keep you aware and up to date on this via email. Should you require an item that is out of stock quickly we would be happy to recommend products similar to what you want to help reduce the wait time.

Express delivery isn't available to PO boxes. If using a company address for Saturday delivery, please check that the business does take deliveries on Saturdays, otherwise mail will be held at the local delivery office and it won't be possible to collect it until Monday.

Some services may need a signature on delivery. Our warehouse may choose to upgrade any order to a signed for service (at no additional cost to you).

We'll do everything we can to make sure your order arrives on time, but please allow for anything which might affect deliveries to your area (such as extreme weather, or disruption to postal services or airlines, for example). We cannot accept liability for any losses or other expenses caused by delays which are outside our control.

Any additional delivery instructions in the address are added at your own risk; unfortunately we cannot guarantee that the delivery person will follow them.

 

UK delivery methods and costs

Royal Mail UK Standard Signed For Delivery – £3.99

Orders will be delivered within 2-4 working days from dispatch*

* with the exception of some northern parts of Scotland, the Scottish Isles, N.Ireland, Channel Isles, Isle of Wight, Isle of Man and Scilly Isles.

All orders are shipped from the UK. All times above are GMT/BST.

 

Europe, USA, Asia & Rest of world delivery

 

To ship items to anywhere outside of the UK we charge a flat rate of £10 for standard postage. Delivery details will be emailed out to you after purchase confirming delivery method and time frames.