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Returns

We hope you'll be satisfied with all our products but in the unlikely event you're not, you can cancel an order or return any item. Return it to us in the same condition you received it for an exchange or refund, within our returns period shown below. Refunds are given at our discretion and should we deem the product not to be in the same state it was sent out we can refuse the refund.

 

When returning items you will need to ensure you have paid the correct postage and have takendue  care when when sending the product back to us as should it be damaged in the process of coming back to us we could refuse it.

 

Our normal returns policy is 14 days of purchase

 

Should you be unhappy with your purchase you have 14 days to return it, If your purchase was back ordered you have 7 days from receiving notice of the back order to cancel it or either exchange it for another item or receive a refund.

 

When you have received your back order and should you be unhappy with it our normal returns policy applies.

 

If you believe there may be some issues in getting your items back to us within the 14 days just let us know so we are aware it is coming back to us and within the 14 days.

 

Any returns you wish to make after the 14 day period are subject to our discretion and if accepted will be returned in the form of a credit note to the value of the returned items.

 

Returning items received as a gift

 

When returning items that you received as a gift its important you aware that refunds will be made will be made back to the original purchasers card, they will receive an email to tell them so please be aware of this. If you plan to exchange items with a higher priced item please make sure you have informed the cardholder before we process the payment. You can pay the difference with your own card but you will need to inform us that you plan to do this.

 

Should you wish to return any item please post it to following address;

 

Boudoir Online Ltd.
206 - 208 The Imperial Centre,
Grange Road,
Darlington,
DL1 5NQ

 

Upon receivng an item that has been returned we will email out to let you know it has been received.